Archive for the ‘ Fan Experience at Progressive Field ’ Category

Couple gets married in suite during Tribe doubleheader

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One happy couple had a unique wedding at Progressive Field on Wednesday afternoon, as they officially tied the knot in a suite at the ballpark. Kara O’Donnell and Kenneth Mitchell Shaw married during game 2 of the Indians-Padres doubleheader, while game action was taking place behind them. (Yan Gomes scored a game-tying run for the Tribe as the presiding judge read the couple’s vows.)

The wedding came complete with a customized cake and hats embroidered “Mr.” and “Mrs.” for the groom and bride, provided by the Indians. Kenneth and Kara were joined by family and several close friends in the suite, and the ceremony took place on the balcony of Suite 259.

The couple has a full destination wedding planned for later this year.

(Editor’s Note: We’re always looking for great stories such as this one to feature in this space. If you have such a story, tip us off by emailing Thanks!)

Guide to ALL NEW Mobile Entry in 2014

The Indians are introducing Mobile Entry as a brand new method for Season Ticket Holders and individual ticket-buyers to manager their tickets, and enter the ballpark on game days.

Mobile Entry will allow fans to access tickets on their smartphones, and scan a QR code directly from their device’s screen when entering the ballpark. Below is a step-by-step guide on how to use the new technology this season:











Guide to FanPass for Season Ticket Holders and Groups

FanPass returns as a method of paperless ticketing for the 2014 season. By selecting the FanPass method of delivery for your Indians Season Tickets or Group tickets, all of your Indians tickets are available to manage and distribute through your My Indians Account, and you can gain entry to Progressive Field by assigning tickets to different credit cards.

See below for step-by-step instructions on how to navigate the FanPass process:









– TribeVibe contributors Nate Thompson and Max Lom

Important Autograph Ticket Info for this Weekend

TribeFest Paperless

Autograph tickets will be marked with assigned times (blue box), and player group (red box). See below for details on Paperless/Print-at-Home and Paper tickets.

The second annual Tribe Fest, presented by KeyBank, takes place this weekend, and if you’ve purchased Autograph tickets for the event, we have a special guide to help you find your assigned Autograph session as easily as possible.

This year, fans are able to purchase tickets that include guaranteed autograph sessions with Indians Roster players, Alumni or Prospects. Each session has an assigned time, and location, and fans are encouraged to arrive a few minutes early to their assigned session.

The four-digit time indicator specifies the time that Autograph session starts. (Please note that fans are encouraged to arrive a few minutes early to the autograph sessions.)

The six-digit code indicates the autograph group you purchased with your ticket. See below for a complete list of autograph session types:

Paperless Zoom

  • Roster A Adult — ROAADT
  • Roster A Child — ROACHD
  • Roster B Adult — ROBADT
  • Roster B Child — ROBCHD
  • Prospect Adult — PROADT
  • Prospect Child — PROCHD
  • Alumni Adult — ALUADT
  • Alumni Child — ALUCHD

If you have a Paper ticket then please see the image below for where (and when) to find your Autograph session.

TF Ticket

Lucky Indians fan catches 4 foul balls … in one game!


Greg Van Niel (holding baseballs) with his nephews Luke and Nate, and brother Dale.

Greg Van Niel brought his family to Sunday’s game and sat on the third-base line in Section 160, where he ended up spending much of the day collecting foul balls. An Indians Season Ticket Holder, Van Niel caught four (yes, 4!) foul balls on the day.

Van Niel made so many grabs on Sunday afternoon, that by the time he retrieved a Michael Brantley foul in the fifth inning, he felt compelled to flip it over to others in the crowd (see video below).

“Three of them were catches and one was a ball I picked up off the ground,” said Van Niel. “The third one I think was the hardest one – I think I ended up sprawled across a few rows, and I got some cheese on myself. But the other ones were just a matter of being in the right place at the right time.”

The foul balls were his first (second, third, and fourth) of his lifetime at Progressive Field. The Indians Season Ticket Holder exchanged tickets to book seats in Section 160 for Sunday, and it paid off with a memorable afternoon.

“Michael Bourn hit one that was off the façade [of the suites overhead], and that’s where I was in the cheese fries… [That] one was crazy acrobatics. I was strewn across three rows, and I needed some assistance getting back. The others were just being in the right place at the right time,” said Van Niel.

After his amazing fortune on Sunday, Van Niel did offer some advice for fellow Indians fans: “We had the exchange tickets, so yeah, I’m going to try to get these seats for next year. Row FF, Section 160, Seat 3 if you’re looking for tickets – it’s the magic seat.”

VIDEO: Fan catches fourth foul ball of the game

– TribeVibe contributor Max Lom

Follow the Tribe from anywhere with MLB At Bat

We know many fans are looking for the best App to follow the Indians all season, and TribeVibe has the full breakdown on how you can follow the Tribe anywhere , anytime, from your mobile device. If you want access to breaking Indians news, score updates, and even features like live radio broadcasts, video highlights and streaming video then the MLB At Bat App is a necessary addition to your device.

The App is available through at the App Store, but you can customize it to focus on the Indians, and even get an Indians-specific shortcut on your device’s home-screen. Step-by-Step instructions for downloading and customizing your MLB At Bat App are below:

AtBat1AtBat2AtBat3– TribeVibe Contributor Max Lom

Indians fan Alexandria Justice a finalist for MLB Fan Cave

Indians fan and MLB Fan Cave finalist Alexandria Justice (left) heads to Goodyear this week.

Indians fan and MLB Fan Cave finalist Alexandria Justice (left) heads to Goodyear this week.

The Tribe officially has a fan flying out to Spring Training to compete for a spot in the MLB Fan Cave! Alexandria Justice was selected as a Top 30 finalist late on Tuesday and will arrive in Goodyear on Monday. TribeVibe caught up with Alex before she heads to Arizona to demonstrate why she is the ultimate baseball fan.

TribeVibe: What was your reaction when you found out you made the Top 30?

Alexandria Justice: Just like for the top 50, I’m not afraid to admit that I cried like a baby. Waiting for them to announce the top 30 after the voting closed at 5 p.m. was almost the death of me. I swear I didn’t blink for minutes at a time while staring at my computer screen and started to get lightheaded from holding my breath. Finally, I refreshed the page for the millionth time and there I was, in the top 30. My best friend was waiting outside of my room (I wanted to be alone, just in case) so when I screamed, “OH MY GOD, I LOVE EVERYONE IN THE WORLD!” she got the hint that it was safe to come in. She picked me up, spun me around, and we freaked out for the next five minutes. Once again, it was hard to believe that I wasn’t dreaming.


Top Prospect Francisco Lindor added to large cast of players attending Tribe Fest

Photo by Jesse Piecuch -

Photo by Jesse Piecuch –

The Indians confirmed today that one of the organization’s top prospects, Francisco Lindor, will be one of many players on hand at Tribe Fest, presented by KeyBank, on January 19 and 20.

The 19 year-old shortstop prospect was named the Indians’ top prospect in 2012, and the no. 13 overall prospect in baseball by After being selected in the 1st round (8th overall) of the 2011 MLB Amateur draft, Lindor made his professional debut last season as an 18 year-old.

The switch-hitter showed both pop at the plate and speed on the base-paths with the Single-A Lake County Captains in 2012. In 122 games he posted a .352 OBP with 24 doubles, 6 HR and 27 stolen bases. prospect expert Jonathan Mayo offered this assessment of Lindor:

“Lindor has a very advanced approach at the plate as a switch-hitter, and should hit for average and power from both sides. He gets on base and is a heady runner. There’s no question about his defensive ability, with a plus arm and range. While Lindor is a teenager who spent the year at Class A Lake County, don’t be shocked if he’s able to move faster than most prepsters.”

In addition to Lindor, a large cast of current and former Indians will attend Tribe Fest, and fans will have an opportunity to interact with them on both Saturday and Sunday. A full list of Indians attendees is below:

Terry Francona, Jason Kipnis, Carlos Santana, Vinnie Pestano, Lonnie Chisenhall, Drew Stubbs, Carlos Carrasco, Zach McAllister, Francisco Lindor, Nick Hagadone, Corey Kluber, Cody Allen, Tom Hamilton, Jim Rosenhaus, John Adams, Katie Witham, The Cleveland Blues and Slider.

Tickets are still available for both days of Tribe Fest, and fans can get more information at

The Indians and STO celebrate #TribeSocial

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Several-hundred Tribe fans took part in a special event on Monday, October 1 as the Indians and STO celebrated Social Media Appreciation Night at Progressive Field. The attendees included some of Cleveland’s most active and social media savvy sports fans.

The fans gathered on the Budweiser Patio in right field before the game. Indians Pitcher Vinnie Pestano met with fans and answered questions with topics ranging from baseball coaching to his favorite superheroes.

Indians President Mark Shapiro also conducted a Q&A session with those in attendance, as he discussed the club’s plans both on and off the field.

Attendees also had access to various giveaways and raffle prizes, as well as a free dinner buffet courtesy of STO.

Fans that weren’t able to attend can find a timeline of the event by using the event’s hashtag #TribeSocial on Twitter.

Many of the fans in attendance had previously been involved with the Indians Social Suite, which provides a unique social media experience with great views of the on-field action and the ability to network in their own private, Wi-Fi enabled suite.

Though the 2012 season is coming to a close, interested fans should stay tuned over the off-season as the Indians begin to roll out social media initiatives and the application process for the 2013 Social Suite.

– TribeVibe contributor Max Lom

Party like a Season Ticket Holder

Last night, current Season Ticket Holders gathered postgame for an invitation only party featuring refreshments, opening remarks by Indians president Mark Shapiro and autograph sessions with the Tribe.

“We were pleased to entertain approximately 2,000 of our best customers at the ballpark for signings with all members of our 25-Man Roster and a chance to play catch on the grass of Progressive Field,” said Indians Director of Fan Services Dave Murray. “Days like this are one of the many benefits of being an Indians Season Ticket Holder.

TribeVibe took to the event chatted with a few of the night attendees about their time at the ballpark and their tenure as Season Ticket Holders.

Dad & 18 year Season Ticket Holder, Vivian Shanafelt and daughter, Nancy Hennings of Medina, OH

TV: How long have you been a Season Ticket Holder?

Shanafelt: I have been a Season Ticket Holder since  1994.

TV: What’s the biggest benefit of being a Season Ticket Holder?

Shanafelt: Other than the games, [the Indians] give us a suite, a free suite, for a game. It’s really nice [to be in] a suite once a year.

TV: As a Season Ticket Holder, what’s the most memorable play you’ve seen while in the ballpark?

Shanafelt: There was one game, that my daughter and I saw, where a ball bounced right off Jose Canseco’s head and went over the fence!

Indians 101 Refresher Course: The May 26, 1993 Indians vs. Rangers game produced this gem of a home run. Mr. Shanafelt and his family were there watching.

TV: How close were you sitting?

Shanafelt: We were sitting fairly close. We were near home plate. [Canseco] was in right field, but when my daughter and I talk about the Indians, we talk about that story. We just enjoy baseball. I enjoy bringing my daughter and my grandkids to the game with me.

Social Suiter & Season Ticket Holder, Michael Kaus and wife, Tenille Kaus of Akron, OH.

TV: How long have you been a Season Ticket Holder?

M. Kaus: I think we’ve been Season ticket Holders for about four years now.

TV: What made you choose to be a Season Ticket Holder?

M. Kaus: It’s really some of the best value for your dollar that you can get in Cleveland. We sit in the bleachers and we really enjoy it.  The prices are low, it’s great to go to the game and if you haven’t been there in a while going there you can smell the fresh cut grass – it’s just really a fun time.

TV: Since you attend so many games, what has been your favorite moment in-park?

T. Kaus: Last year we actually caught a ball that Grady Sizemore threw into the stands. This year, I think our favorite memory was being able to watch the fireworks on the field.

TV: So, as a part of the Season Ticket Holder event the whole team will be available for meet and greets, who are you looking forward to seeing most?

T. Kaus: Sandy Alomar.

M. Kaus: Yeah, Sandy Alomar and Vinnie Pestano. We’re definitely looking forward to it – it’s going to be fun.

Christopher Evans who has Season Tickets through his company Marsh-McLennan Companies located in Downtown Cleveland.

TV: Tell us a little bit about your company.

Evans: Marsh-McLennan does risk management. We work with many of the companies in the greater Cleveland and Northeastern Ohio area. Our company holds Season Tickets which we use to take clients out to the ballpark and from time to time we, employees get to come take our kids out to the yard, have a good time and enjoy the game.

TV: What’s the biggest advantage of taking your clients out to the ballgame?

Evans: It’s a good opportunity – it’s a loose atmosphere – we can share a meal; have good time without the pressure of [making] deals. Sometimes you talk business other times you don’t. Just last [homestand], I was [at Progressive Field] with a client talking about babies. My wife and I just had baby and so did my client. We spent the game talking and connecting about kids and family.

Sometimes when you’re at a ballgame with a client, the conversation can drift from business to family life pretty quickly because you see all the kids out [at the game] and it [reminds] you of your family.

TV: Do your kids come to the games with you often?

Evans: Yeah, my daughter and I go to a lot of games. I have a 3 year old and a 3 week old who just came to his first game today. I’m proud to say my new son, Warren, made it all the way through the game – 9 innings. Amazingly, my 3 year old daughter made it all the way through 9 innings too – that’s the real accomplishment.

TV: What’s your most memorable time at the ballpark?

Evans: Today. My son’s first ballgame. Tonight, I’m definitely looking forward to seeing Sandy Alomar. I grew up watching him as a kid. And obviously, I like seeing the young guys getting it done like Asdrubal Cabrera. I would say to other Tribe fans, any chance you can come out to the ballpark and spend time with your family – do it.

-TribeVibe Contributor Erin Parker



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